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Stage 5: Close
 
 
Activities

 

What it is How to Templates/
Examples
 
 
How to: Transition to Support Organizations

Recommended actions and strategies
The table below describes actions you can perform to transition to support organizations.

 

What to do

How to do it

1

Ensure DoIT Operational Framework activities are complete.

Finalize Incident Management process and documentation:

  • Review process/documentation
  • Meet with responsible individual
  • Secure signature on Approve Project Transition to Support Organizations

Finalize Configuration Management process and documentation:

  • Review process/documentation
  • Meet with responsible individual
  • Secure signature on Approve Project Transition to Support Organizations

2

Ensure DoIT Systems, Engineering, and Operations (SEO) is ready

Verify SEO’s Change Management is complete and ready:

  • Is Change Record created?
  • Is Change Record approved?
  • Meet with responsible individual
  • Secure signature on Approve Project Transition to Support Organizations

3

Ensure DoIT Help Desk’s product roll-out process is ready

Verify Help Desk product roll-out process is ready to go live:

  • Review process/documentation
  • Meet with responsible individual
  • Secure signature on Approve Project Transition to Support Organizations

4

Ensure DoIT Systems and Network Control Center (SNCC) is ready.

Verify Systems Management documents/guidelines are complete:

  • Ensure Systems Management has transitioned support roles and responsibilities
  • Review process/documentation
  • Meet with responsible individual
  • Secure signature on Approve Project Transition to Support Organizations

 

 

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Updated June 1, 2006 - v1.1