DoIT Project Management Advisor
Execute & Control
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Stage 4: Execute & Control


What it is How to Templates/
How to: Control Issues

Recommended actions and strategies


What to do

How to do it


Manage issues throughout the Execute and Control Stage of the project

Perform the following activities as defined in the Issue Management Plan:

  • Assign a priority to identified issues and record them in the issue log
  • Determine how issues are to be resolved and assign them for resolution
  • Escalate issues as required by escalation rules
  • Monitor issue resolution status
  • Report status of issue management activities in regular project status reports
  • Provide other communications as appropriate


Monitor issue management processes for effectiveness

Periodically evaluate the frequency of issue status meetings and whether issues are being resolved effectively and expeditiously. Consider the following questions:

  • What kinds of issues are not being resolved effectively such that a change in escalation rules is called for?
  • Are resolutions less effective in some areas than others, suggesting that outside expertise may be called for?
  • Are the right people involved in difficult decisions?


Take corrective action as needed

If answers to any of these questions suggest a significant action, consult with key stakeholders and the project sponsor, document decisions, and take corrective action as noted.


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Updated March 15, 2007 - v2.2