DoIT Project Management Advisor
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Stage 4: Execute & Control
 
 
Activities

 

What it is How to Templates/
Examples
 
 
How to: Control Issues

Recommended actions and strategies

 

What to do

How to do it

1

Manage issues throughout the Execute and Control Stage of the project

Perform the following activities as defined in the Issue Management Plan:

  • Assign a priority to identified issues and record them in the issue log
  • Determine how issues are to be resolved and assign them for resolution
  • Escalate issues as required by escalation rules
  • Monitor issue resolution status
  • Report status of issue management activities in regular project status reports
  • Provide other communications as appropriate

2

Monitor issue management processes for effectiveness

Periodically evaluate the frequency of issue status meetings and whether issues are being resolved effectively and expeditiously. Consider the following questions:

  • What kinds of issues are not being resolved effectively such that a change in escalation rules is called for?
  • Are resolutions less effective in some areas than others, suggesting that outside expertise may be called for?
  • Are the right people involved in difficult decisions?

3

Take corrective action as needed

If answers to any of these questions suggest a significant action, consult with key stakeholders and the project sponsor, document decisions, and take corrective action as noted.

 

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Updated March 15, 2007 - v2.2